Saturday, October 11, 2008

Let the Computers Work For You

Traviers Herndon
The idea of self service and utilizing computers has a positive and negative effect on the workplace. As described in Greenbaum, usage of technology and the objectives of management would cause changes within the workplace. The management objective in any company is to minimize liabilities to make the largest profit possible and this is essentially what these companies that I have observed are planning to do. The Alaska Airline planned to take away ticket counters and allow self help kiosks that would shorten the length of time that it takes to check in and help with previous issues of lifting tons of luggage daily by employees is now done by customers for themselves. As for the cell phone check in that plans to use barcodes to convenience for the line waits involved in boarding an airplane, this is another push to optimize the convenience of the customers and save money for the airlines. The last idea that involved the pizza industry was to turn to using text messaging to order which will help the call volume drop and lower the waiting time to order. Though all these issues have their positive aspects that allow companies to be more efficient in one or another, the largest and more considerable thought about this issue is the amount of job cuts and pay cuts that will take place. For every machine that can do a job, there could be a person cut from the business because the labor will no longer be necessary. This will not interest producers because they will figure that the profit will rise because less skilled labor will be needed by a human despite the potential rise of unemployment as more and more industries may decide to switch to technological advances that don’t require the old jobs that humans occupied.

3 comments:

Orange Team said...
This comment has been removed by the author.
Orange Team said...

Lily Syafikah Mansor

I do agree with Traviers as the usage of technology in the workplace has required less labor and thus the company could gain more profit. This will cause the rate of unemployment increase as the number of worker needed is not much. This is not a good thing as more people will not have been hired in any company as capitalist are prefer to minimize the labor in order to gain more profit. Technology might made work more convenience but it also something that worries us as technology could replace every work that before this had been done by human. If this keep going on within years, it is not possible if only 10% work of the company have been done by human. In this competitive world, the chances for us to get a well-paid job are uneasy. Only skilled and deskilled worker could separate us from getting low or high wage.

Aizat said...

written by Aizat.

It's really fascinating me as I read this article written by Traviers Herndon. He gave a lot of great examples that fully justified his early statement which was "[t]he idea of self service and utilizing computers has a positive and negative effect on the workplace." However, I cannot find points in his article where he states clearly about his firm standpoint of view regarding whether he agrees computer technology brings more positive effect than negative effect or brings more negative effect than positive effect or both positive and negative effect are equally cancelling out each other. For me, I believe the establishment of computer technologies to workplace bring both positive and negative outcome at the same level. It is just the matter of how far they actually violate human right. The right to have the chance to work as anybody else without need to worry about their workplace being taken away and replaced with advance machines.